Social services in Europe: Adapting to a new reality

This report addresses the impact of the COVID-19 crisis on social
services in the EU. While the pandemic negatively affected social
services, it nevertheless provided lessons on how to adapt them in
response to new challenges and social risks. One lesson, for instance,
is that policies should be developed to make better use of
digitalisation in the sector, to improve access to new technologies and
training for both workers and services’ target groups. And, most
importantly, there is a need for clear contingency plans and funding for
adaptation in times of crisis.