Continuous Quality Improvement Strategies Referenced to the Perspective of the Customer, and the Organization’s Growth, Financial Analyses, and Internal Processes
The Organization Effectiveness and Efficiency Scale (OEES) is increasingly being used as a framework for continuous quality improvement. The four quality improvement steps involve: Assessing; Planning; Doing; Evaluating. This document provides more specific quality improvement strategies associated with each of the 20 best practices/evidence-based indicators on which the OEES is based. By way of review, the 20 evidence-based indicators reflect best practices that enhance an organization’s effectiveness and efficiency.