Continuous Quality Improvement Strategies Referenced to the Perspective of the Customer, and the Organization’s Growth, Financial Analyses, and Internal Processes

by Veneta Kuyova - Friday, 5 January 2018, 2:41 PM


The Organization Effectiveness and Efficiency Scale (OEES) is increasingly being used as a framework for continuous quality improvement. The four quality improvement steps involve: Assessing; Planning; Doing; Evaluating. This document provides more specific quality improvement strategies associated with each of the 20 best practices/evidence-based indicators on which the OEES is based. By way of review, the 20 evidence-based indicators reflect best practices that enhance an organization’s effectiveness and efficiency.


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